Your privacy matters to us. This Privacy Policy explains exactly what personal data phcasino collects, why we collect it, how we use it, and the rights you have over your own information.
Six core principles that guide how phcasino handles your personal information
phcasino uses industry-standard SSL encryption and secure server infrastructure to protect your personal data from unauthorized access, disclosure, or misuse at every point of transmission and storage.
phcasino does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely for the purposes described in this Privacy Policy — nothing more.
All personal data processed by phcasino has a lawful basis — whether that is your consent, contractual necessity, legal obligation, or our legitimate interests as a licensed gaming operator in the Philippines.
phcasino collects only the personal data that is strictly necessary for the purposes described in this policy. We do not collect data speculatively or beyond what is required for regulatory compliance and service delivery.
This Privacy Policy is written in plain, accessible English so that every phcasino player — whether you're in Manila, Cebu, Davao, or Quezon City — can clearly understand how your information is handled.
Under Philippine data protection law, you have meaningful rights over your personal data. phcasino provides clear, accessible mechanisms for you to exercise those rights at any time through our support team.
Summary: phcasino collects personal data to operate your account, process payments, verify your identity, and comply with Philippine gaming regulations. We do not sell your data. You have the right to access, correct, and request deletion of your information. This policy applies to all users of the phcasino platform at https://phcasino.one.
This Privacy Policy ("Policy") describes how phcasino ("phcasino", "we", "us", or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", or "player") who access or use the phcasino online gaming platform, including the website at https://phcasino.one, any associated mobile applications, and all related services (collectively, the "Platform").
This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). phcasino is committed to upholding the data privacy rights of all Filipino players and ensuring that personal information is processed lawfully, fairly, and transparently.
By registering for a phcasino account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the phcasino Platform.
This Policy should be read together with phcasino's Terms and Conditions, which are available at /terms-conditions. Both documents form part of your agreement with phcasino.
For the purposes of the Data Privacy Act of 2012 and this Policy, phcasino is the Personal Information Controller in respect of the personal data collected through the Platform. This means phcasino determines the purposes and means of processing your personal information.
phcasino operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). As a regulated gaming operator, phcasino is subject to data handling obligations imposed by both the NPC and PAGCOR, and processes certain personal data as required by those regulatory bodies.
If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 16 of this Policy.
phcasino collects the following categories of personal information, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration & account updates |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposits, withdrawals & KYC |
| Verification Data | Copies of government-issued IDs (PhilSys, passport, driver's license, SSS, GSIS, PRC, voter's ID), selfie photos | KYC verification process |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | During gameplay & account activity |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically during Platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact phcasino support |
| Preference Data | Marketing opt-in status, language preferences, responsible gaming settings | Account settings & interactions |
Sensitive Personal Information: Government-issued ID numbers and financial account details are classified as sensitive personal information under Philippine law. phcasino applies heightened security measures to this category of data and processes it only where strictly necessary for KYC compliance and payment processing.
phcasino collects personal data through the following means:
phcasino uses your personal data for the following purposes:
No Automated Decision-Making: phcasino does not make decisions that produce significant legal effects on you based solely on automated processing, without human review. Account suspension decisions, for example, are reviewed by our compliance team before being finalised.
Under the Data Privacy Act of 2012, phcasino processes your personal data on the following lawful bases:
Where phcasino relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
phcasino does not sell your personal data. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom phcasino shares personal data are required to process that data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable Philippine data protection law.
phcasino uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on the phcasino Platform:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phcasino Platform. For detailed information about the specific cookies used, please contact our support team.
phcasino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and regulation:
Upon expiry of the applicable retention period, phcasino will securely delete or anonymise your personal data in accordance with our data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.
phcasino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your Responsibility: While phcasino takes extensive measures to protect your data, you are also responsible for maintaining the security of your account credentials. Never share your password with anyone. phcasino will never ask for your password via email, chat, or phone.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by phcasino:
To exercise any of the above rights, please contact phcasino's Data Protection Officer using the contact details in Section 16. phcasino will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of any such extension.
Please note that certain rights are subject to limitations under Philippine law. For example, the right to erasure does not apply where phcasino is required to retain your data to comply with a legal obligation, such as AMLA record-keeping requirements.
The phcasino Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online gaming. phcasino does not knowingly collect personal data from individuals under the age of 21.
If phcasino discovers or has reason to believe that personal data has been collected from a person under 21 years of age, the following actions will be taken immediately:
21+ Strictly Enforced: If you are a parent or guardian and believe that a minor has registered on phcasino, please contact our support team immediately. We take underage gambling extremely seriously and will act swiftly on any such report.
phcasino employs age verification technology and manual review processes as part of our KYC procedures to prevent underage access to the Platform. All players are required to submit government-issued identification confirming their date of birth before their account is fully activated.
phcasino primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, KYC verification services, and fraud prevention tools — may process data in other countries.
Where personal data is transferred outside the Philippines, phcasino ensures that appropriate safeguards are in place to protect your data, including:
By using the phcasino Platform, you acknowledge and consent to the transfer of your personal data to other countries where our service providers operate, subject to the safeguards described above.
The phcasino Platform may contain links to third-party websites or services. This Privacy Policy applies only to the phcasino Platform and does not cover the data practices of any third-party websites or services that you may access through links on our Platform.
phcasino is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.
phcasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made to this Policy, phcasino will notify registered players by email or through a prominent notice on the Platform at least 7 days before the changes take effect, where practicable.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how phcasino protects your personal information. Your continued use of the phcasino Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
Version History: This is version 1.0 of the phcasino Privacy Policy, effective January 1, 2026. Previous versions of this Policy are available upon request by contacting our Data Protection Officer.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phcasino, please contact our Data Protection Officer:
phcasino will acknowledge all privacy-related enquiries within 3 Philippine business days and will provide a substantive response within 30 calendar days.
If you are not satisfied with phcasino's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.
When contacting our DPO, please include your registered email address, a clear description of your request or concern, and any relevant reference numbers. This will help us process your request as efficiently as possible.
Your privacy and security are our top priorities. Join thousands of Filipino players from Manila, Cebu, Davao, and Quezon City who trust phcasino for a safe, fair, and exciting online gaming experience. Must be 21 years or older to register.